Intake Support Assistant

Job Title: Intake Support Assistant
Hourly Rate: $4.00 – $4.50
Start Date: ASAP
Full time
Company Overview:
We are a company built on trust and loyalty. MBVA 24/7 started in 2018 and has continuously fostered
skilled and talented Virtual Assistants for many clients. Our team of virtual assistants provides services
all over the US, and we sure won’t be stopping there! Our main office is located in Arizona and Manila.
We have a legion of virtual assistants all over the Philippines who work directly with our clients.
Our clientele ranges from doctor’s offices to publishing companies. We make sure that our Virtual
Assistants get all the training they need for a seamless partnership with our clients. MBVA 24/7 is
committed to providing only the best to our partners.
We are here for you. Our purpose is to help you in succeeding in the medical and business virtual world
and we won’t stop until you get there!
Position Overview:
The Intake Support Assistant plays a critical role in the initial phases of client or patient interactions. This
position supports the intake process by collecting essential information, processing forms, and assisting
clients or patients with the necessary documentation. The Intake Support Assistant ensures that all data
is accurate and promptly entered into relevant systems while providing excellent customer service.
Job Responsibilities:
 Complete Planning Aide, patient demographics & compile necessary documentation for patient
referral
 Collaborate with staff to relay information about necessary patient services post-discharge to
address gaps in patient care continuity that help ensure good patient outcomes.
 Conduct confirmation of verbal and/or written consent for Ancillary services including all
necessary forms for the enrollment process (e.g. Chronic Care Management, Remote Patient
Monitoring, etc.).
 Work closely with internal Care at Home Specialist to ensure that necessary documentation is
provided to intake & scheduling teams.
 Enter relevant documentation of potential clients, update notes and pertinent dates, and or
communicate into all authorized clinical systems. This may include internal and external
Provider Practice EMR system (s) upon authorization by practice.
 Consistently demonstrate excellence in customer service by utilizing genuine and professional
etiquette when speaking to guests and family members.
 Possess knowledge, skill, and ability to deliver education to guests, families, and care team
members.
 Exhibit flexibility and adapt to competing demands in order to achieve targets and key
performance metrics

Job Qualifications:
 Must have a Bachelor of Science in Nursing, BSN
 Clinical Experience Current RN (Registered Nurse) license
 A minimum of six (6) months of experience in office administration required
 Proficient in the English language, both verbal and written
 Computer literacy
 Microsoft Office
 Must be willing and able to learn various electronic medical and health record systems.
 Customer service excellence.
 Promotes positive working relationships with guests, families, referral sources, physicians, and
community service agencies.
 Ability to work with confidential information including HIPAA-protected information.
 Ability to work toward and achieve goals as determined by Supervisor.
 Ability to be proactive and initiate processes with little or no supervision.
Hardware & Software Requirements:
Hardware:
 AMD Ryzen 3 3200G APU or Intel Core i5 (at least 7th gen) Intel CPU
 16GB DDR4 RAM
 120 – 480GB SSD
 Jabra Biz 1100 / Logitech H390 or similar Noise-canceling Headset
 1 – 2 Monitors (at least 21in)
 1080p HD Webcam
 Internet Speed: 50mbps (Fiber/DSL) LTE not accepted
Software:
 Genuine Windows 10 Licensed Computer
 Microsoft Office Suite

What’s in it for you?
 Flexible work hours
 Work from the comfort of your own home
 Competitive salary and benefits
 Collaborative and supportive team environment
 Professional development opportunities